Wipro ACM

Croamis

Comprehensive and automated air cargo solutions for carriers and ground handlers

Air cargo represents less than 1% of world trade by volume but an amazing 35% in value, according to the International Air Transport Association (IATA). Demands from industries such as pharma, electronics, and e-commerce have played a major role in the air cargo industry’s initiatives to become agile and provide innovative services.

Wipro’s Cargo Reservations, Operations, Accounting, and Management Information System (CROAMIS) has been built to address the continually evolving operations and challenges of the air cargo industry. It provides an agile, unified, and comprehensive platform for all airline cargo management needs.

CROAMIS is a modular solution built for scalability and is offered as a SaaS or on-premises platform. It powers some of the leading air cargo carriers in the world, including Qatar Airways and LATAM Airlines.

As an IATA strategic partner, Wipro has developed this innovative system in a real-world context with an air carrier, rather than in a lab environment, and CROAMIS can be one facet of an overall digital transformation that enables greater efficiencies and resiliency.

As Wipro’s next-gen, end-to-end cargo management product suite for carriers and ground handlers, CROAMIS is designed to transform the commercial, operational, and financial functions of airline cargo management. It’s built to streamline operations at every stage of the shipment lifecycle while enabling digital transformation. Our industry-focused experts can deliver a comprehensive implementation, allowing airlines to enhance business value quickly.

The solution provides air service enterprises with a range of advantages:

• CROAMIS has been created with a digital future in mind.
• Its cargo management solutions are cloud-ready.
• The suite supports multiple interface options.
• It enables cost reduction through smart messaging options.
• It’s excellent at error-handling for improved operational efficiency.

Wipro also complements our CROAMIS cargo solutions with a comprehensive business process outsourcing (BPO) service offering. Our specialized team of airline domain experts have the knowledge and abilities to efficiently manage back-office operations. These services include booking support for airline customers, general customer support, airway bill (AWB) verification, quote and rate management, contract management, revenue accounting, and documentation support services for airline cargo operations. Our BPO tech solutions are platform-agnostic and can be integrated with an airline’s existing system.

For over 25 years, Wipro has been delivering innovative cargo management services to the global aviation industry, and our CROAMIS suite ensures that air cargo organizations will be equipped to develop greater efficiencies now and into the future.