WNS ACM

Optimized Capacity and Maximized Results for Air Cargo Carriers

Speed, agility and flexibility are key to providing ‘anywhere, anytime’ delivery for air cargo carriers. These are delivered by automating operations, and realizing efficiencies to enhance Customer Experience (CX), lower costs and boost revenues.

WNS’ air cargo services and AWB manifestation digital solutions enable end-to-end cargo management to accelerate revenue growth. By harnessing the best in cloud computing, mobility, automation and analytics, we deliver easy-to-use, customizable solutions that help Fortune 500 air cargo carriers optimize their freight capacity and drive operational efficiencies.

Key Accelerators

• WNS Malkom

Our proprietary billing platform WNS Malkom is driven by AI and ML to automate and re-define Less-than-Truckload (LTL) billing. The platform automates end-to-end Bill of Lading (BoL) processes, reducing manual, repetitive and error-prone tasks. WNS Malkom’s AI layer continuously reviews data, and learns and deploys the right elements, while an embedded business rules validation engine consistently ensures that the correct information is included in the BoL.

• WNS Expirius

Our digitally integrated CX service model leverages a human-assisted design and a digital core of technology and analytics to simplify processes, deliver superior business outcomes and build customer trust.

Digital-first Services

• Mobile Scanning & Data Contextualization

Our mobile scanning application allows for timely capture of data from multiple sources, including real-time Air Waybills (AWBs). The format-agnostic solution also enables automated data extraction and validation from unstructured sources, and seamless integration with Enterprise Resource Planning (ERP) systems.

• Virtualized Load Building & Optimization

Our 3D auto build planner enables air cargo carriers to achieve 3D visualization using rotate, drag and drop capabilities. The solution, with built-in load evaluation and optimization algorithms, automates 80 percent of load planning to deliver 90 percent reduction in planning time.

• Automated Billing & Audits

We streamline the invoicing process, and drive accuracy with auto reconciliations of booking and cargo data. By deploying rule-based automation for interline agreements, audits and exceptions, we achieve 25 percent reduction in post-billing Cargo Charges Correction Advice (CCA) and five percent increase in recovery.

• Real-time Dashboards for Station Management

Our virtual station manager deploys advanced revenue analytics to extract deep performance insights of General Sales Agents (GSAs) and cargo stations in the areas of sales, handling and operations, and customer engagement.

• 360-degree Customer View

Our intelligent customer segmentation, effective campaign management, and claims, rates and route analytics result in improved sales yield, defined measures of customer economic value and intelligent product positioning.

WNS Advantage

We integrate data, cognitive intelligence, automation and digitized workflows to enable real-time control and visibility across air cargo operations.

• Increased capacity utilization By leveraging smart tools, algorithms and automation, we enable efficient load planning in real-time, leading to improved capacity utilization.
• Streamlined revenue management Our analytical expertise enables air cargo carriers to have a 360-degree view of customers to drive unique experiences and increase profitability. Moreover, automated invoice validation reduces friction and delivers higher accuracy.
• Enhanced customer experience By shifting a majority of customer interactions to digital channels, booking processes are seamlessly streamlined to reduce friction and provide superior customer experience.