Amadeus DCS

Altéa Departure Control – Customer Management enables you to boost productivity and optimize revenues while also enhancing the passenger experience through differentiated customer service.

Altéa Departure Control – Customer Management is the ultimate solution for implementing new generation airport processes and mastering the whole customer experience. You can use it to facilitate agent activities for increased productivity and optimize every revenue generation opportunity while also ensuring enhanced customer satisfaction at the airport.

This complete, cutting-edge solution helps you enhance the passenger experience through differentiated customer service. It enables you to handle more and more passengers and seamlessly connect them with more and more flights – while still operating in the same space, managing increasing security constraints.

Unlike other systems built on technology dating from the 1970s, Altéa Departure Control – Customer Management is based on new generation technology. It is seamlessly integrated with the whole plan, sell & fly process. It is designed to satisfy the latest business requirements and concepts, including all airlines’ ground handling activities.

Benefits

Increased productivity

Save time for all your airport customer service agents at check-in, boarding, and to manage disrupted passengers;

Manage all handled airlines customers and proceed to customer records update with the same fully graphical application;

Achieve automation of back-office tasks and perform them for multiple carriers without switching systems;

Some implemented airlines have seen typical productivity increases of up to 30%.

Increased revenue

Ensure collection of excess baggage charges;

Make any seats released at the airport immediately available for re-sale thanks to real-time integration with inventory and reservation systems;

Some implemented airlines have seen their revenues increase by up to 0.1%.

Increased customer satisfaction

Offer faster and simpler check-in;

Apply customer preferences for seating consistently;

Enable practical service recovery actions;

Provide consistently given priority to high-value customers;

Increase revenue from repeat customers.

Reduced costs

Reduce the cost of penalties due to reach of regulatory requirements;

Reduce costs related to flight delays due to early detection of passengers’ issues that could impact flight departure.

An efficient IT model

Move to variable IT cost and benefit from shared infrastructure and community development to reduce total cost of ownership;