Amadeus CUPPS

Amadeus Airport Common Use Service (ACUS)

Amadeus Airport Common Use Service (ACUS) drastically reduces the number of connections required, giving you a simpler and more efficient service.

Amadeus solutions for agent-service check-in and boarding make this possible and are ideally suited to all airports – including tier 1 – providing the flexibility to adapt your operations and commercial models to meet any circumstance.

Be ready to scale operations fast

With a single WAN connection to our shared, common use platform, your airport can automatically reach +200 airlines worldwide. This makes it quick and easy to switch airline applications on or off, scaling operations to meet demand. What’s more, our centralized infrastructure ensures you always have access to the latest airline DCSs, platform features and applications. These are rolled out instantly, requiring no local server updates at your airport.

Handle passengers anywhere, anytime

Passenger handling doesn’t have to take place at the same, fixed locations especially when airport capacity is constantly changing. Our platform is fully mobile, so you can set up check-in and bag-drop workstations anywhere, on or off the airport. This helps remove congestion from check-in areas and allows you to provide additional check-in points to manage demand and meet new requirements such as social distancing.

Offer a complete ground handling service

If you handle ground handling responsibilities, we can equip your airport with a departure control system to provide full passenger servicing capabilities. So, as well as check-in, bag drop and boarding, you can manage ticket changes, take payment for ancillary services, perform document checks and much more.

Implement new touchpoints to service passengers

The cloud opens up new ways of working and new touchpoints. As a result, passenger applications can be accessed from a wide range of devices. These include agent-manned counters, mobile kiosks, self-service check-in and bag drop units; you can even install passenger handling applications on your own hardware or smart devices. This gives your airport more flexibility in how and where you manage passengers.

Process secure payments

We offer airports, airlines and ground handlers a multi-merchant payment solution which supports all key payment methods, including chip & pin and contactless (NFC). Payments can be collected at any touchpoint – e.g. check-in, kiosks and boarding gates, helping to maximize airline revenues. Many airlines around the world already use the Amadeus payment solution which would facilitate fast adoption at your airport.

Reduce costs, complexity & environmental footprint

Cloud-based hosting takes away the complexity, risks and cost of maintaining on-site servers and providing local technical support. These responsibilities are handled centrally by Amadeus in a secure, world-class data center. In addition, by using thin clients, you limit energy consumption and reduce your environmental footprint.

Benefit from resilient, reliable technology

We have several years’ experience designing, implementing and hosting our common use platform; a 300-strong team dedicated to cyber security; 100% uptime availability and full industry certification. This gives you the confidence that Amadeus can offer your airport the right expertise, and resilient and reliable technology.